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Browse answers below or open the live chat to speak with our team in real time. We're available 7 days a week.
You can listen live directly on our Radio Console page. No app or download required. Just press Play. For the best experience on mobile, we recommend using Chrome or Safari.
Try refreshing the page and pressing Play again. Also check your internet connection. If the issue persists, use the ⚑ Report Issue button on the radio console to alert our team, or open the chat below.
Song requests are available to PRO, VIP, and VVIP subscribers. Head to the 🎧 Requests tab on the radio console while logged in. Not subscribed yet? See our plans.
PRO - Song requests + priority chat badge.
VIP - All PRO perks + exclusive content + glowing VIP badge.
VVIP - All VIP perks + dedicated support + rare neon badge. Visit Pricing for full details.
Log into your account, go to Plans, and use the Subscription section to change or cancel your plan. Changes take effect immediately.
Metadata can occasionally lag, especially after a track change. Hit the ↻ Refresh button on the console. If it stays stuck, report the issue or contact us via chat.
Prentzas FM streams globally without geo-restrictions. If you experience access issues, try a different browser or network and let us know via the chat.